Tickets & Service Desk
Inbound channels, queues, SLAs, escalations, on-call. The ITSM your team already understands — minus the seat-tax.
Everything between
I need this and it's done.
The operations platform for mid-market teams. ITSM, procurement, no-code forms, and a visual workflow engine — in one product. One identity, one audit trail, and AI agents quietly handling the routine work.
P1 ticket resolved
SLA · 99.1% · 4m avg
Spend · ₹84.2L
↑ 18% MoM · 142 POs
service.enteam.ai/dashboard?period=month
● Live
Good afternoon, Alex
Service desk, procurement & approvals at a glance
30d
OPEN TICKETS!
147
↗ +28 this week
19 unassigned
RESOLVED
612
81% resolution rate
PENDING PRS
14
↗ 6 awaiting >7d
38 total requests
ACTIVE RFQS
23
↗ 5 closing this week
67 total quotes
APPROVALS
8
3 over 2d
22 cleared this week
TOTAL SPEND₹
₹84.2L
↑ 18% MoM
142 POs · 23 pending
Activity Trend
Daily breakdown
161116212631
Activity
Ticket created2m
Workflow forked14m
Vendor added1h
PO issued3h
LIVE FROM SERVICE.ENTEAM.AI · SERVICE DESK · PROCUREMENT · APPROVALS · ONE DASHBOARD
I SURFACE AREA
Eight modules.
One platform.
EnTeam ships as a connected set of modules, not a monolith. Turn on what you need this quarter — service desk, procurement, agents. Every module runs on the same identity, the same workflow engine, the same audit trail.
Service Catalog
A branded portal per tenant. Search, suggestions, three taps to a finished request. Mobile, Slack, email — same thread.
Knowledge Base
Articles auto-drafted from resolved tickets. Inline in the catalog so employees self-serve before they raise a ticket.
Purchase Requests
PR → RFQ → PO → GRN → invoice → asset, linked end-to-end. The thing that arrives is the thing that was approved.
Vendors & RFQs
Vendor master with risk scoring. Side-by-side quote comparisons, normalised. Preferred vendor suggestions, three-way match.
Forms & Fields
No-code form builder per request type. 28 field types, conditional logic, validation. Non-engineers configure their own teams.
Workflows
Visual canvas. Triggers, lookups, branches, approvers, actions. The router between every module — versioned, auditable, fork-able.
AI Agents
Triage Bot, Procure Bot, Invoice Bot, Asset Bot. Always-on, human-in-the-loop, every action on the audit trail. Build your own.
II THE OTHER SIDE OF THE DESK
Same platform,
two faces.
The operator view is dense. The employee view is a catalog — branded per tenant, search-first, three taps to a finished request. No training session needed.
Branded portal per BU or customer
Search, suggestions, & KB articles inline
Mobile, Slack, & email — same thread
A
Acme · Employee Portal
tenant: acme-it
priya.n@acme.com
PN
Hello, Priya · Engineering
What do you need today?
Search the catalog — try "new laptop" or "reimburse meal"
⌘ K
Popular: new laptop
Software access
Reimbursement
Reset MFA
Categories
My requests · 3 openView all →
PR-2041
25 × MacBook Pro · finance hires
approval · 2/3
2 days
REI-998
Bangalore offsite · ride share
reimbursed
yesterday
ACC-441
GitHub org access · finance-data
auto-granted
10:14
Slack · mobile · email · same thread
86 catalog items · 14 workflows
III THE PRODUCT
Service desk, procurement,
forms, workflows — in one product.
Tickets · IT desk · 42 open
SLA 99.1%
Sorted by priority ↓
| ID | Subject | Requester | SLA | Status |
|---|---|---|---|---|
| INC-8821 | Need 25 laptops for new engineering hires | PNPriya N. |
2h 14m | linked PR-2041 |
| INC-8820 | VPN access for offshore team | RGRavi G. |
28m | awaiting approver |
| INC-8819 | Reset MFA · Okta | ASAisha S. |
9m | auto-resolved by Triage Bot |
| INC-8818 | Office air-con repair · 4th floor | JKJordan K. |
3d 4h | vendor scheduled |
+ 38 more · Catalog · Knowledge base · Branded portal · MFA SSO
tenant: acme-it
RFQ-771 · 25-unit laptop quote
3 vendors
linked from PR-2041 · CapEx
| Vendor | Unit | Total | Lead time | Terms | Score |
|---|---|---|---|---|---|
RDReliance Digitalpreferred |
₹1,51,600 | ₹37,90,000 | 9 days | Net-30 | 94 |
CRCroma Enterprise |
₹1,55,000 | ₹38,75,000 | 7 days | Net-45 | 88 |
IMIngram Micro IN |
₹1,57,600 | ₹39,40,000 | 5 days | Net-30 | 82 |
PR · RFQ · PO · GRN · invoice · 3-way match · asset tag · inventory
+ 6 more steps tracked
Workflow · CapEx Purchase Request
v3 · live
14 routes · last edit by Dev K., 2d
Trigger
PR submitted
PR submitted
Lookup
cost center
cost center
If amount
> ₹25,00,000
> ₹25,00,000
Approver
IT lead → CFO
IT lead → CFO
Create
RFQ + notify
RFQ + notify
Else
manager approval
manager approval
drag-drop · per team · per request type · audited on every run
+ form builder · 28 field types
Agents · preview
Coming soon · private beta
human-in-the-loop · every action audited
T
Triage Bot
preview
Reads incoming tickets, sets category, severity, and queue. Drafts a first reply from KB. Hands off to a human when confidence < 0.85.
P
Procure Bot
preview
Matches PRs to preferred vendors, drafts RFQs, normalises quotes, flags outliers. Sends nudges to slow approvers.
I
Invoice Bot
preview
Three-way match against PO + GRN. Auto-posts clean invoices, holds anything with a delta over your threshold.
A
Asset Bot
preview
Tags arrivals to the employee & cost center, opens the onboarding ticket, posts to Slack so they know it's coming.
every action audited · human can review & revert
future: agent builder · bring your own model
IV WORKFLOW LIBRARY
30+ workflows in the box.
Fork any of them.
You don't start from a blank canvas. Pick a template that runs at hundreds of mid-market companies, fork it, edit the steps on the workflow canvas, ship. Every fork stays versioned and reverts in one click.
CapEx PR > ₹25L
PR → cost-center lookup → IT lead → CFO → RFQ creation → notify finance.
Vendor onboarding
Submit → KYC checks → docs → risk score → procurement approve → ERP sync.
New hire kit
HR signal → IT laptop → SaaS access → building badge → onboarding Slack thread.
SaaS access request
Pick tool → role lookup → manager approve → SCIM provision → audit log.
Severity-1 incident
Page on-call → war room → status page → customer comms → post-mortem.
Customer escalation
Tier-1 → tier-2 → if revenue > threshold → CSM + AE → exec review.
Start from scratch
Drag triggers, lookups, branches, approvers, and actions onto the canvas. No code, no engineer.
+ 18 MORE TEMPLATES
— access reviews, GRN three-way match, RFQ scoring, lease renewals, audit walk-throughs…
Browse the library →
V MULTI-TENANT
Same platform.
Any brand.
Stand up a separate branded portal per business unit, subsidiary, or external customer. Each tenant gets its own theme, domain, catalog, and roles — running on the same backend, the same workflow engine, the same audit trail.
Illustrative · sample tenants & brands
A
INTERNAL
Acme · IT Helpdesk
helpdesk.acme.com
Hello, employees · what do you need?
Search the catalog…
Reset MFA / password
Request a new laptop
Wi-Fi / network issue
2,400employees
42open tickets
G
EXTERNAL
GreenLeaf · Vendors
vendors.greenleaf.io
Vendor self-service portal
Search RFQs, invoices…
Submit a quote · RFQ-771
Upload invoice
Update banking / KYC
112vendors
8active RFQs
N
EXTERNAL
Nimbus · Customer Portal
support.nimbus.co
Customer support · how can we help?
Search tickets, knowledge base…
Open a support ticket
Track ticket status
Browse knowledge base
847customers
12open tickets
Own domain · CNAME any tenant to your DNS
Own theme · logo, colours, fonts
Own roles · isolated identity per tenant
See it live
VI BUILT FOR EVERY TEAM
One platform.
Every team.
IT raises tickets. Procurement runs RFQs. Vendors submit invoices. Customers escalate. Every team gets a portal shaped for their work and a workflow shaped for their cycle — with the same audit trail underneath.
What IT Ops looks like on EnTeam
Run the helpdesk, the asset cycle, and the access stack in one place. Triage Bot handles the password resets so your seniors don't have to.
Incident response with on-call
Pager rota, escalations, status-page comms, blameless post-mortem templates.
Patch & change management
Scheduled changes, CAB approvals, automatic rollback runbooks. SOX-friendly trail.
Software access provisioning
SCIM grant + revoke. Auto-revoke at 90 days. Quarterly access reviews built in.
Asset lifecycle
Procurement → tag → assign → recover. Linked to the requester & cost center.
What procurement looks like on EnTeam
From the PR that started as a Slack DM to the asset on someone's desk — one trail. Procure Bot normalises quotes and flags outliers before you read them.
Purchase requests · PR → PO
Submitted with the right approver based on amount, cost center, BU — automatically.
RFQs with side-by-side quotes
Normalised across vendors. Preferred-vendor suggestions. Outlier flagging.
Vendor onboarding & KYC
Bank, tax, insurance, risk score. Re-verify on a cadence. Vendor self-service portal.
3-way invoice matching
PO + GRN + invoice. Auto-post clean ones. Hold anything over your delta.
What customer support looks like on EnTeam
Run a branded customer portal per account or tier. Tier-1 deflects, Tier-2 escalates, executive review opens automatically when revenue is on the line.
Branded customer portal
Per account or tier. Own domain, theme, catalog. Watermarked, with view logs.
SLA tracking
First-response and resolution clocks per tier. Auto-pause on customer wait. SLA report by account.
Tier escalation w/ context
Customer revenue, NPS, recent activity attached. CSM & AE looped in if revenue > threshold.
Knowledge base for customers
Auto-drafted from resolved tickets. Inline in the portal. Self-serve deflection metrics.
VII A FEW HONEST ANSWERS
FAQ, no marketing speak.
Both. Service Portal is a full ITSM helpdesk and a full procurement suite, sharing one identity, one workflow engine, and one audit trail. That's the point — the laptop your finance team needs is a ticket and a PO and an asset, all the same record.
Yes — most companies do. We turn on the modules you need, in any order. Service desk first, procurement next quarter, then HR forms, then vendor onboarding. The same identity, workflow engine, and audit trail are running underneath the whole time.
Today: triage tickets, draft RFQs, normalise vendor quotes, do three-way matching on invoices, pre-fill asset tags, nudge slow approvers. You enable each one per team. Every action is logged with the agent's name, and a human can revert anything inside 30 days. You can disable any agent in one click.
Every request type — IT ticket, PR, reimbursement, access request, custom — has its own form (28 field types, drag-drop). Each form is bound to a workflow you draw on a canvas: triggers, lookups, branches, approvers, actions. No code; non-engineers configure their own teams. Changes are versioned and auditable.
We import users, ticket history, the service catalog, vendor master, and open POs via CSV or direct API. Closed tickets stay in your old system for the record. Most teams run side-by-side for the first 30 days, then turn the old tool off.
Yes. You can run separate branded portals per BU, subsidiary, or external customer — own domain, own theme, own catalog. Each tenant has isolated data and its own roles, but you can route across them when you need to (e.g. a customer ticket that becomes an internal procurement request).
Pick your region — India or US. SSO + SCIM via Okta/Azure AD/Google. Every read/write/agent action is on an immutable audit trail. SOC 2 Type II in progress; HIPAA & ISO 27001 on the roadmap with design partners. We do not train models on your data.
Per active user, per month, with modules you actually use. Design-partner cohort gets a fixed price for the first year and unlimited request volume. Numbers are shared on the demo so we can scope to your headcount.
Didn't see your question?
Email us → hi@enteam.ai