Terms of Use

01 Acceptance & eligibility

Who can agree to these terms

By visiting enteam.ai, booking a demo, or using the EnTeam product, you agree to these terms. If you are agreeing on behalf of a company, you confirm that you have authority to bind it. You must be at least 18 years old.

02 Definitions

Defined terms

• "Customer" means the company that contracts with EnTeam to use the Service, typically a staffing agency.
• "Authorised User" means an employee or contractor of the Customer who is permitted to use the Service.
• "Candidate" means a job seeker who is screened or interviewed by the Service.
• "Customer Data" means data the Customer or its Authorised Users submit to the Service, including data about Candidates.
• "Output" means AI-generated reports, scores, transcripts, summaries, and recommendations produced by the Service.
• "Service" means the EnTeam product, including the marketing site, the demo booking, and any paid product modules.
• "DPA" means the Data Processing Addendum entered into between EnTeam and the Customer.

03 The service

What we provide

EnTeam provides a software-as-a-service platform that runs AI-agent screenings and interviews of Candidates on behalf of Customers. The Service may include résumé parsing and scoring, voice and video interviewing, cheat-detection signals, India government identity verification (PAN / Aadhaar offline verification / EPFO), reporting, and integrations with applicant tracking systems.

Subject to these terms and a Customer's order form, EnTeam grants the Customer a worldwide, non-exclusive, non-transferable, non-sublicensable right for its Authorised Users to access and use the Service during the subscription term.

04 Accounts & security

Keeping accounts safe

Customers are responsible for securing their accounts, for the acts and omissions of their Authorised Users, and for promptly notifying EnTeam of any unauthorised access. We recommend enabling multi-factor authentication where available. EnTeam may suspend an account or user we reasonably believe is compromised.

05 Acceptable use

What you must not do

• Use the Service to discriminate against Candidates on grounds prohibited by applicable law, including caste, religion, gender, sexual orientation, disability, race, age, or national origin.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent the law expressly permits.
• Scrape, crawl, or otherwise access the Service in a way designed to disrupt it or to obtain Output for resale.
• Misrepresent who you are or who you act for.
• Use the Service to send spam, malware, or content that violates third-party rights.
• Use the Service for purposes that the EU AI Act, the proposed AI laws of India, or other applicable law classifies as prohibited, including emotion inference in workplaces or social scoring.
• Bypass cheat-detection or anti-abuse measures.

EnTeam may suspend access for serious or repeated violations and may report unlawful activity to authorities.

06 Customer data & ownership

Who owns what

The Customer owns its Customer Data and the Outputs that relate to that Customer's Candidates. The Customer grants EnTeam a limited licence to host, process, transmit, and display Customer Data and Outputs to the extent needed to provide and improve the Service and to perform under these terms.

EnTeam retains all rights in the Service itself, including the platform, models, evaluation rubrics, scoring methodology, and any aggregated or de-identified data derived from use of the Service.

The Customer warrants that it has the right to submit Customer Data and that doing so does not infringe third-party rights or violate any law.

07 AI outputs & limitations

What the AI does — and what it does not promise

AI Outputs are probabilistic. They reflect the model's interpretation of a Candidate's responses against a rubric the Customer has approved. They are not guarantees of a Candidate's skills, character, or future performance, and they should not be used as the sole basis for any adverse hiring decision.

The Customer agrees to have a qualified human review Outputs before relying on them to advance, reject, or otherwise decide about a Candidate, and to provide Candidates with appeal or human-review rights where required by law (for example GDPR Article 22, NYC Local Law 144, or future India AI rules).

EnTeam may refine its models, rubrics, and Outputs over time. Behaviour of the Service may change as a result. We will not knowingly degrade scoring fairness, and we publish bias-audit summaries to Customers under NDA on request.

08 Candidate consent

The Customer's role with its Candidates

The Customer is responsible for telling Candidates that an AI agent will conduct their screening or interview, for obtaining any consent required by applicable law, and for delivering any notices required by law (including the 10-business-day notice and bias-audit summary required by NYC Local Law 144 where applicable). EnTeam will give the Customer the information and reports it reasonably needs to meet these obligations.

EnTeam will respect Candidate rights routed through the Customer and, where it receives a request directly, will pass it to the Customer and assist the Customer in responding within the statutory window.

09 Sub-processors

Third parties we rely on

EnTeam uses sub-processors to run the Service, including infrastructure providers (AWS), productivity tools (Google Workspace), marketing analytics (Apollo.io), and inference providers for AI features. A current list is set out in the Privacy Notice and is provided in more detail to Customers under the DPA.

EnTeam imposes data-protection obligations on sub-processors no less protective than those in our customer contracts. We will give Customers at least 30 days' notice before adding a new sub-processor that processes identifiable Customer Data, and Customers may object on reasonable grounds.

10 Fees, billing, taxes

How payment works

Paid use of the Service is governed by the order form signed between EnTeam and the Customer. Fees are charged on a per-completed-interview basis unless the order form says otherwise. Invoices are due within 30 days of issue.

Fees are exclusive of taxes. The Customer is responsible for GST, VAT, withholding, and similar taxes, except taxes on EnTeam's net income. Late amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

EnTeam may change its standard pricing on at least 30 days' notice, effective at the next renewal.

11 Early access & pilots

Special terms for the current phase

EnTeam is in early access. Pilot interviews offered at no charge are provided "as is", without warranty and without an SLA. EnTeam may change, add, or remove features during early access, and may end early access on reasonable notice. Pilot Customers may export their Customer Data and Outputs at any time during the pilot and for at least 30 days afterward.

12 Term, suspension, termination

How the relationship can end

The subscription term and renewals are set out in the order form. Either party may terminate for the other's material breach not cured within 30 days of written notice, or immediately if the breach is incapable of cure.

EnTeam may suspend the Service in whole or in part if (a) the Customer's use poses a security risk to the Service or to others, (b) we reasonably suspect fraud or unlawful activity, (c) fees are more than 30 days overdue after notice, or (d) we are required to do so by law.

On termination, EnTeam will delete Customer Data within 90 days, subject to legal retention. The Customer may export Customer Data and Outputs at any time before deletion. Provisions that by their nature should survive (fees due, confidentiality, IP, liability, indemnity, dispute resolution) survive termination.

13 Confidentiality

Mutual confidentiality

Each party will protect the other's non-public information with at least the same care it gives its own confidential information, and no less than reasonable care. Confidential information may be used only to perform under these terms. The obligation lasts during the term and for three years after.

Standard exclusions apply: information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or is rightfully received from a third party without restriction. Disclosure required by law is permitted with prior notice to the disclosing party where lawful.

14 Intellectual property

Our IP, your feedback

EnTeam, the EnTeam logo, the Service, and all related software, models, content, and documentation are owned by EnTeam or its licensors and are protected by Indian and international intellectual property laws. No rights are granted except those expressly set out in these terms.

If you choose to send EnTeam suggestions or feedback, you grant EnTeam a perpetual, worldwide, royalty-free licence to use that feedback to improve the Service, with no obligation of attribution or payment.

15 Data protection & DPA

How privacy law applies

EnTeam's processing of personal data is governed by our Privacy Notice. For paid Customers, processing of Candidate data is also governed by a Data Processing Addendum that incorporates the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum where appropriate, and provisions required by the India DPDP Act 2023. The DPA is available to paid Customers on request and is automatically incorporated into the order form.

16 Security & breach notice

How we protect data and what happens if something goes wrong

EnTeam will maintain administrative, technical, and physical safeguards designed to protect Customer Data, as described in the Privacy Notice. If EnTeam discovers a personal-data breach affecting Customer Data, it will notify the Customer without undue delay and in any event within 72 hours of becoming aware, with the information reasonably necessary for the Customer to meet its own notification obligations.

17 Warranties & disclaimers

What we promise — and what we don't

EnTeam warrants that it will provide the Service with reasonable skill and care and in material conformance with its documentation. As the Customer's exclusive remedy for breach of this warranty, EnTeam will, at its option, fix the affected feature or refund the prorated fees for the affected period.

Otherwise, the Service and all Outputs are provided "as is" and "as available". To the maximum extent permitted by law, EnTeam disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. EnTeam does not warrant that the Service will be uninterrupted, error-free, or secure against every attack, or that AI Outputs will be free of error.

18 Indemnification

Who covers whom

By EnTeam. EnTeam will defend the Customer against third-party claims alleging that the Service, used as permitted, infringes the third party's intellectual property rights, and will pay damages and reasonable costs finally awarded. If a claim is brought, EnTeam may modify the Service, obtain a licence, or terminate the affected use with a prorated refund.

By the Customer. The Customer will defend EnTeam against third-party claims arising out of (a) Customer Data, (b) the Customer's failure to obtain required Candidate consents or to provide required notices, (c) any decision the Customer makes about a Candidate, and (d) the Customer's breach of these terms or applicable law.

The indemnified party must promptly notify the indemnifying party of the claim, allow the indemnifying party to control the defence, and cooperate at the indemnifying party's reasonable expense.

19 Limitation of liability

Caps and carve-outs

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenues, or loss of data, even if advised of the possibility.

Each party's total cumulative liability arising out of or relating to these terms will not exceed the greater of (a) the fees paid or payable by the Customer to EnTeam in the twelve months preceding the event giving rise to liability, or (b) USD 1,000.

These limits do not apply to: a party's indemnification obligations, breach of confidentiality, a party's gross negligence or wilful misconduct, or any liability that cannot be limited under applicable law.

20 Service levels

Uptime and support

Service levels and support response times are described in the order form. During early access, EnTeam targets best-effort availability but does not offer a contractual SLA. Once general availability commences, the SLA will be published and incorporated into new orders.

21 Compliance with laws

Each party complies with its own laws

Each party will comply with the laws that apply to it. The Customer is responsible for compliance with employment, equal-opportunity, immigration, background-check, and data-protection laws that apply to its hiring decisions. EnTeam is responsible for laws that apply to operating the Service, including sub-processor management and personal-data protection.

Each party will comply with applicable anti-bribery, anti-corruption, anti-money-laundering, and sanctions laws (including those of India, the United States, the United Kingdom, and the European Union). Neither party will use the Service in violation of US export-control laws.

22 Governing law & disputes

Which law applies and where disputes are heard

These terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the next paragraph, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

For Customers headquartered in the European Economic Area or the United Kingdom, mandatory consumer-protection rules of the Customer's country still apply, and any required regulator or court of that country has concurrent jurisdiction. For Customers headquartered in the United States, the parties may agree in the order form to apply the laws of the State of Delaware and to resolve disputes in the federal or state courts located in New Castle County, Delaware.

23 Force majeure

Events beyond reasonable control

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, internet or telecoms failure, denial-of-service attacks, pandemic, or third-party infrastructure outage. Payment obligations are not excused.

24 Modifications & assignment

Changes to the terms and the parties

EnTeam may update these terms from time to time. For Customers under an active order form, material changes will take effect at the next renewal unless we are required to apply them sooner. For everyone else, continued use of the Service after the effective date constitutes acceptance.

Neither party may assign these terms without the other's prior written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, on notice. Any other purported assignment is void. These terms bind permitted successors and assigns.

If any provision is held unenforceable, the rest of these terms remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary. A failure to enforce a right is not a waiver.

25 Contact

How to reach us

General: hi@enteam.ai

Legal notices: legal@enteam.ai

Privacy & data protection: privacy@enteam.ai

Legal entity: Enteam AI Private Limited
Office: 3244 Lakewood Hills Dr, Carrollton, TX 75010, United States